Privacy and Security information...

We have made every effort to ensure we protect your personal information.

About Your Privacy
This privacy information was last updated on August 18th 2007. Victoria James works to the standards set out under the Data Protection Act. We are committed to protecting the information we collect from you, which we use to enhance your experience of using victoria-james.co.uk and to provide you with the services you request from us.

How Long Is Information Kept for?
In order to offer you an efficient service we need to collect some information from you. We need your name and address to know where to send your order and your credit card details, number and expiry date to obtain payment for goods you have ordered. The telephone number and e-mail address is to enable us to contact you should there be any problem with your order.

The information you enter is sent to us via a secure server and is held only to enable us to complete orders and arrange payment on your instructions. We do not give, hire or sell information to third parties. We may wish to contact you in the future if we have products we think you would be interested in. If you do not want to receive any further information then please notify us and we will remove your address from future mailings.

Customer information is collected lawfully and in accordance with the Data Protection Act 1984.

If you have any questions, please e-mail: info@Victoria-James.co.uk

Ordering from our website
At Victoria James, you don't have to worry about your credit or debit card safety. None of our customers have had an instance of fraudulent use of their credit or debit card as a result of purchases made with us.

We are so confident of the security on our site that we back every purchase with our assurance of security. We encrypt all our personal information (including card details, name and address). This means that your information is protected by a unique key or code as it travels over the internet.

In the event of unauthorised use of your credit or debit card, most card issuers either cover all of the charges, or may limit your liability to £50. In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.

Please be aware that any transaction made through our website will appear on your bank statement as 'Nochex' rather than Victoria James. This is because Nochex are our secure payment provider.

Following these simple steps allows you to shop online with confidence:

1. Don't hand over valuable card or bank account information to the fraudster.
   Don't give away your Personal Identification Number (PIN) or bank passwords to cold callers or in response to unsolicited emails - often known as Phishing scams. We will never ask you for this information.
2. Keep your cards and card details safe in the real world.
   Most Internet fraud happens because card details are stolen in the real world and used online, so keep them safe at all times.
3. Only ever use a protected computer.
   Make sure your computer has up-to-date anti-virus software and a firewall installed.
4. Only shop at secure websites.
   Ensure that the security icon - the locked padlock or unbroken key symbol - is showing in the bottom of your browser window before sending your card details. The beginning of the retailer's Internet address will change from "http" to "https" when a purchase is made using a secure connection.
5. Make sure your browser is set to the highest level of security notification and monitoring.
   The safety options are not always activated by default when you install your computer. The most popular browsers include Microsoft Internet Explorer and Firefox. Check that you're using a recent version - you can usually download the latest version from your browsers' websites.
6. Always check your statements.
   Check statements as soon as you receive them. If you find a transaction on your statement that you did not make, contact your bank or card company immediately. Shred any documents that contain information relating to your financial affairs.
7. Print out your order.
   When shopping online make sure you get a hard copy of both your order form and the retailer's terms and conditions. When buying from overseas remember that it may be difficult to seek redress if problems arise, but having all the relevant information will help your bank or building society take up the case if you have any problems.