Published by Mat @Victoria James on Tuesday, September 12, 2017
Specialist Jewellery Repair & alteration service By Victoria James Jewellers.
Whether it's replacing a missing stone, resizing a ring or just a fresh coat of rhodium that your jewellery needs, Victoria James can help. With over 45 years experience in jewellery repairs, we carry out every step in house in our Birmingham Jewellery Quarter workshop, so you can rest assured knowing that your much-loved pieces of jewellery are in safe hands.
Finding a jeweller that you can trust is a bit like finding a good mechanic. Trusting them to only carry out work that needs doing and giving a fair price for that work comes hand-in-hand.
In some ways, you need to trust your jeweller more because of the sentimental value of your jewellery. They may be family heirlooms of substantial age, so the craftsmen working on the item need the experience to know how to treat very delicate, potentially old pieces of jewellery.
Sometimes, the cost of the repair outweighs the value of the item. Either way, we'll explain everything to you, walk you through the cost and it will be up to you to decide whether you'd like to go ahead with the work or not. Quite often, the sentimental attachment customers have to their items of jewellery outweigh any cost involved in repairing it.
As a family jewellers, we completely understand this. Quite often we repair antique rings and other items of jewellery back to their original state. For example, we recently had a gentleman customer who had both his father’s signet ring and wedding band. Both rings had worn thin over the years and he wanted to restore them back to (as near possible) a wearable condition. So, after an initial inspection and a lovely conversation with the gentleman, we added a sleeve of gold to the inside of each ring so that the bands would be substantial enough to wear every day. Needless to say, the gentleman was delighted with the outcome and still continues to wear both rings.
Perhaps you've inherited some jewellery that, for whatever reson, you're not entirely sure you'll get any use out of. We can sit down together and create a unique design that uses the diamonds or gemstones from your existing pieces and transforms them into something completely different that suits you and your style perfectly.
If you'd like to know a bit more about our bespoke service, simply click here.
If it's a piece of jewellery that you have insured and need repaired, we can also provide you with a written quote to supply to your insurance company in order to make a claim.
We pride ourselves on our glowing reputation. With excellent reviews online (search on Google for ‘jewellery repairs Birmingham’), customers that come and visit us for their jewellery repairs often end up becoming long term customers, trusting us with future repairs and alterations and for new jewellery purchases.
Can’t get to us? You're welcome to send us your items by Royal Mail special delivery so they're tracked and insured for their value (we'll correspond via phone or email to discuss when it'll be on its way).
If you'd rather not part with your items but would like us to check them over for you, you can start by sending pictures via email of your jewellery so we can make a rough assessment this is also perfectly fine, just be advised that sometimes, when it comes to jewellery, the details are so small that we really need to see the items in person in order to give a firm quote and to not miss anything that potentially needs doing. If we can however, we will give you an idea from what we can see.
Should you be able to join us in person, you can book an appointment on our website and come in for your no obligation quote (which sounds terribly salesman-ish but we’re really not like that). There is no pressure, we offer free quotes and we're happy to write it down for you so that you can take it away and think about it.
There is no commitment until you tell us that you would like to go ahead. You can pay for the repair costs upfront or you can leave a 50% deposit and we'll get the ball rolling. So, gather up those items of jewellery that you’ve been meaning to get repaired and pop in to us for a chat.
Please see our ‘Jewellery repairs and alterations’ page for more information and to book a repair based appointment.
