If you can't find the answer to your question please contact us and we will do our best to answer any questions you may have.

Can I come and view a diamond or a ring before I buy it?

Of course you can, simply use our booking system on the product page and arrange a time and date to come and see the ring and/or diamond in store.

Are you a diamond dealer?

No, we are manufacturing jewellers. We make all our own jewellery here in the jewellery quarter in Birmingham UK. We have been making jewellery for over 50 years and have been sourcing our diamonds from the same UK based companies for much of that time. All the diamonds on our website are in the UK and are available.

Do you do Saturday deliveries?

Yes, please select that option at checkout. There is a £20 charge for Saturday delivery.

Can I buy someone a gift voucher for use on your website?

Yes, of course you can. Gift vouchers can be bought online for any ammount and redeemed either in store or on our website.

Do you do repairs while I wait?

We do not generally offer a 'while you wait' service. Items will need to be left with us in order for us to carry out the repairs properly.

Is 9ct gold more hardwearing than 18ct gold?

The simple answer to this is no. One of the defining properties of gold is that it is very hardwearing in it's purest form. The common misconception is that the more 'alloy' that is added, the harder wearing the resulting gold alloy This is simply not the case, the more copper that is added, the quicker it will wear away as copper is not a hard wearing alloy compared to gold.

If I buy my own diamond, can I buy a ring mount from you or will you set it in to one of your designs?

No -Victoria James jewellery, including ring settings is made only for our diamonds and gemstones. We take pride in our level of quality and need to retain this for our customers. This is what keeps our brand pure and consistent. 

I have lost my jewellery. Will you provide me with a valuation if I describe them to you?

No, we can only value items for insurance if we are able to assess them ourselves.

Do you ship internationally?

Yes, we use UPS to ship outside the United Kingdom. We ship to the following countries:

Australia, Austria, Belgium, Canada, China, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, India, Ireland, Isle of man, Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Russian federation, Spain, Sweden, Switzerland, USA.

 
How much is postage to my country?

International shipping costs will be calculated according to the value of the cart total and when you have entered the delivery address. If no delivery cost is shown during the cart process then we will contact you with a quote.

Why don't you state carat weights on some of your gemstones?

This is because calibrated gemstones come in different weights due to the way they are cut, which is why we work on the measurements rather than the carat weight because they are consistent, for example a 7x5mm oval Ruby could weigh 0.75ct or it could weigh 1.00ct, however both stones still measure 7x5mm.

How will you deliver my item?

For delivery in the UK we use Royal mail special delivery service and for international orders we will deliver your items using UPS. Both services are tracked, insured and will need to be signed for upon receipt.

Will you deliver to a different address?

Unfortunately, for security reasons we can only deliver to the billing address of the card used to make payment unless payment is made by using our bank transfer option. If you would like to do this then please select this option at checkout.

Can you quote for a repair without seeing the item of jewellery?

Unfortunately, we need to see the jewellery items before we can give a quote to repair it. Please see our repairs page where you can book an appointment for us to see it in our Birmingham, jewellery quarter store.

Do you carry out the repairs on the premises?

Yes, we carry out all the repairs on the premises. We have been manufacturing jewellery for over 45 years and carry out all the work in our Birmingham jewellery quarter workshop.

Can I collect my item?

Yes, you can collect your item in store. Please arrange this with our customer service team via email.

You will need to provide Identification, a utility bill for the billing address used to make payment and proof of purchase.

I have an old valuation for my jewellery, I have lost the items will you update the valuation?

No, we can only value items for insurance if we are able to assess them ourselves. We can however provide a 'Quote to replace' document for your insurance company based on the details given. This is charged at £65 and is deductible from the cost of the item if we make it for you.

Do you buy diamonds or jewellery?

Yes, we may be interested in purchasing your items of jewellery. You can email us the details and we can tell you if we would be interested. We will need to see the items in our Birmingham Jewellery quarter store. Please arrange this with our customer service team via email.

Do I have to pay VAT if I do not live in the UK?

Victoria James jewellers is a UK based company and therefore Value added tax (VAT) will be applied for all orders placed on the website where applicable. The VAT amount is calculated based on the shipping destination of your order. Items to be delivered to countries who are part of the European union (EU) will have VAT added to the order. Items to be delivered outside of the European union (EU) may not be liable for VAT. Please note that any adjustments will appear in the shopping basket after you have entered a shipping destination.

Please note;

The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order where applicable. These additional charges required for customs clearance are the responsibility of the customer/recipient. When your order arrives at customs either our shipper UPS or the customs office will contact you directly to arrange for the payment of any charges that may be due.