Jewellery & ring repairs.
We cannot give jewellery repair quotes over the phone, you will need to book a weekday appointment by clicking the consultation button on this page. (We do not assess repairs on Saturdays. We will accept repairs being dropped off but we will not provide quotes during a Saturday appointment)
We do NOT carry out 'while you wait' repairs. Items will need to be left with us in order to carry out any work undertaken.
We do not repair costume jewellery, silver or gold plated jewellery or any jewellery that contains synthetic stones including cubic zirconia or synthetic, lab grown gemstones or diamonds.
We do not size rings recently purchased from other jewellers, you will need to contact the jewellers that you purchased the ring from.
If Victoria James Jewellers are asked to remove rings from customers fingers by cutting them off then the customer is fully responsible for the repair of the ring whatever that may be and Victoria James Jewellers cannot be held responsible for any costs incurred including but not exclusive to repairing the ring, replacing any stones or re-hallmarking the ring. This service is carried out entirely at the customers risk.
Victoria James Jewellers undertake jewellery repairs on the premises in our Birmingham Jewellery quarter, Hockley workshop including re-tipping, re-shanks and replacement Diamond and Gem stones.
As jewellery manufacturers we understand the delicate and complex processes of ring and jewellery repairs and take the upmost care with your items.
We can add gold, or replace worn parts of your rings to help to keep them looking at their best.
If you have already lost a diamond, ruby, sapphire or emerald then we can replace the stone as well as checking the jewellery or ring for needed repairs that may have contributed to the loss of the stone.
If you’ve lost an earring or the claws on your rings are looking thin and worn and may need replacing then, we can help.
If your jewellery needs a bit of TLC and you are just looking for a clean and/or polish to get your rings or jewellery looking its’ best again- then we can help with that too.
We carry out all the repairs on the premises in our Birmingham Jewellery quarter, Hockley workshop.
Please click the 'Book a consultation' button to make an appointment, we will confirm your appointment by email.
Please note; We do not take appointments for jewellery repairs on Saturdays, weekday appointments will need to be made.
Jewellery & ring alterations.
We can undertake complete jewellery or ring alterations in 18ct gold or Platinum.
So, if you are want to use the Diamonds, Rubies, Emeralds or Sapphires from your old or inherited jewellery, we can work with you to design your new custom, bespoke rings and jewellery to incorporate them. And, it's all done here in our Jewellery Quarter workshop in Birmingham.
We only carry out alterations for jewellery that is made up of precious metals & gemstones. We only remodel or remake rings which are to have genuine diamonds & gemstones set into them and only in high quality metals that we use for our own jewellery (Minimum 18ct gold or Platinum)
For more information please get in touch by using our direct message service below.
You can use our appointment booking system below to arrange an appointment for us to see your items in our Birmingham Jewellery Quarter store.
Please note; For the safety of our staff and customers, there is a maximum of 2 people allowed per appointment and masks or face coverings must be worn during appointments.